High Point – While credit availability is tightening, consumer credit specialists are noting that the process of securing credit has become easier for most customers. These specialists are advising furniture retailers to fully utilize their credit partners to maximize their offerings. The specialists discuss various programs and tools that they offer their retailer clients to help promote products and services, as well as upcoming innovations.
Hank Chionuma, Vice President of Business Development at Fortiva Retail Credit, highlights the use of proprietary data and analytics to implement creative consumer financing campaigns for partners. Fortiva is focusing on enhancing user experience and design, as well as improving engagement through data science.
Vicki Turjan, President and COO of Versatile Credit, emphasizes the use of embedded lending Technology to streamline the application process for consumers. Versatile Credit offers a wide network of lenders and real-time analytics for merchants to monitor their financing operations.
Danielle Vincent, Head of Retail Card Services at TD Bank, discusses customized solutions developed in collaboration with partners to enhance the value of financing for customers. TD offers a range of tools and marketing support to drive engagement and loyalty.
Curtis Howse, Executive Vice President and CEO of Synchrony Financial, prioritizes customer satisfaction through innovative loyalty programs and collaboration with small businesses. Synchrony recently launched the Small Business Learning Center to help partners operate and grow effectively.
Ed Haluska, Head of SMB Strategic Partnerships at Concora Credit, highlights the benefits of repeat transactions through their point-of-sale technology integrations and proactive communication strategies. Concora is focused on enhancing fraud detection capabilities and improving approval rates.
Ryan Slobodian, Executive Vice President of Snap Finance, discusses tools such as the Store Locator and SnapBack to drive customers to retail partners and provide flexibility in lease-to-own. Snap Finance is launching a new Merchant Portal to make business transactions easier for partners.
Mark Denman, Executive Vice President of ChargeAfter, notes the increasing sophistication of retail merchants in using credit products and services. Retailers are becoming more knowledgeable in utilizing credit options to enhance customer satisfaction.
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