Bakery chain Greggs has announced that the majority of its shops are now open again after experiencing a payment problem that forced some to close temporarily. Customers had reported finding branches either closed or accepting cash only on Wednesday morning. This issue followed similar card payment outages at other major retailers like Sainsbury’s, Tesco, and McDonald’s in the days prior.
Greggs explained that a technical issue had affected tills in some shops but reassured customers that most of the affected stores are now able to process card and cash payments again. The company apologized for any inconvenience caused and stated that they expected the issue to be fully resolved shortly.
Customers took to social media to express their disappointment at the closures and payment issues, with one Twitter user commenting on the cash-only situation at Greggs. The bakery chain operates over 2,450 shops across the UK, and stores in cities such as London, Manchester, Cardiff, and Glasgow reportedly experienced issues.
In Manchester, a Greggs employee mentioned that they had encountered an error with the tills on Wednesday morning, resulting in some stores being unable to operate until the issue was resolved. Similarly, in Exeter, a worker mentioned that two of their three tills were affected by the error but they were still able to serve customers using the remaining one.
The incident at Greggs is just the latest in a series of technical glitches affecting some of the UK’s major food brands, leading to speculation about potential connections between the issues. Industry experts suggested that the simultaneous outages could point to a common issue with network or payments infrastructure providers, or possibly an issue at the software level.
Despite the challenges, fans of Greggs maintained their sense of humor, with some social media users joking about the severity of IT issues at other brands compared to the sausage roll chain. A statement from Greggs confirmed that the technical issue had been resolved, with the majority of shops now able to accept card and cash payments again.
As the situation continues to unfold, it remains to be seen how these technical difficulties will impact the operations of major retailers and whether further measures will be taken to prevent similar incidents in the future.
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For additional historical context, it is worth noting that technical issues related to payment processing are not uncommon in the retail industry. In recent years, major retailers worldwide have faced disruptions in their operations due to software glitches, network outages, or cybersecurity incidents. These incidents highlight the importance of robust IT systems and infrastructure in ensuring the smooth functioning of businesses in today’s digital age.
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