On 26 February 2024, Jasmine Moulton, a mother of two children with complex medical conditions, expressed her frustration at missing important NHS appointments due to Royal Mail’s failure to deliver letters on time. Jasmine’s five-year-old daughter Harper suffers from severe skin allergies, while her three-year-old son Joshua has breathing and swallowing issues that require regular hospital check-ups.
After missing both appointments and a surgery for Joshua, Jasmine was shocked to learn that the letters about these appointments never reached her. Royal Mail has since issued an apology to the family, acknowledging the stress and uncertainty caused by their failures.
This incident in Cheshire is just one example of Royal Mail’s struggles with timely mail delivery across the UK. The company has faced criticism for failing to meet its targets, resulting in fines from regulators like Ofcom. Former and current Royal Mail staff have revealed that letters are sometimes left behind in sorting offices, while parcels are prioritized for delivery due to the rise in online shopping.
Despite the challenges facing Royal Mail, the company is also losing money, with a significant loss reported last year. To address these issues, Ofcom has proposed potential changes to the service that may involve reducing the obligation to deliver letters six days a week or allowing longer delivery times.
Ultimately, the debate over how to balance Royal Mail’s role as a vital public service with its financial sustainability continues, with many calling for reforms to ensure efficient and reliable mail delivery for all.
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