Talkdesk Retail Experience Cloud, a comprehensive customer experience platform, offers retailers a suite of AI-powered applications for omnichannel engagement, self-service, analytics, workforce and quality management, and employee collaboration. Talkdesk has announced its partnership with BigCommerce, a leading e-commerce platform, to provide their AI-powered CX platform to BigCommerce customers.
Talkdesk is a global leader in AI-powered contact center solutions for businesses of all sizes. The company’s Retail Experience Cloud is specifically designed to enhance brand loyalty and customer lifetime value for retailers. This partnership will allow tens of thousands of BigCommerce customers to access Talkdesk’s AI-powered platform.
The Retail Experience Cloud is tailored to unify the customer journey across physical and digital channels, automating retail inquiries with intelligent bots, and providing AI-generated insights to empower agents. The integration with BigCommerce ensures seamless synchronization and access to real-time customer, product, and order information, enabling personalized customer service and sales experiences.
Shannon Flanagan, general manager and vice president of Retail & Consumer Goods at Talkdesk, emphasized the importance of delivering unified and personalized experiences to meet customer expectations. The partnership with BigCommerce aims to provide retailers with the tools to resolve customer inquiries quickly and accurately, ultimately leading to improved visibility, profitability, and customer satisfaction.
This partnership with BigCommerce represents Talkdesk’s commitment to providing best-in-class technologies and superior customer service. It also demonstrates their dedication to helping retailers enhance their customer experience and drive Business growth.
In conclusion, the collaboration between Talkdesk and BigCommerce signifies a significant step towards empowering retailers with advanced AI-powered solutions to deliver exceptional customer experiences and drive brand loyalty. As the retail industry continues to evolve, partnerships like this will play a crucial role in shaping the future of customer engagement and e-commerce. Stay tuned for more updates on Martech News.
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